BILLING INFORMATION

• Bills will be issued monthly, and are due on or before the due date.
• Failure to receive a bill will not release customer from payment obligation.
• If the due date falls on a weekend or a holiday that is observed by the Cooperative, the next working day will be considered as a day of grace for delivery of payment.
• If the bill is not paid on time, a 10% penalty will be applied to the net amount.
• If the bill has not been paid 10 days after the due date, the member’s service may be disconnected.

IVR Bill Payment System

Please Read This Disclaimer!

All payments received through our Internet and IVR (toll-free telephone) payment system will be posted according to the timeframes listed below. A confirmation number will appear on your screen once the payment has been processed. Payments will not be processed if you do not click the accept check box and button. If you do not receive a confirmation number, please contact our support prior to attempting to make another payment. Please note that some banks will hold funds for a period up to 10 days if you attempt to make duplicate payments. Fort Loudoun Electric Co-op reserves the right to discontinue this service to anyone who does not follow the terms and conditions of this website or attempts to make a payment with a check and the check is returned due to insufficient funds. You will be charged a convenience fee for using this system. By utilizing our Internet/IVR bill payment system, you agree to the terms and conditions of this website and this disclaimer.

Holiday Information

Internet/IVR-initiated payments are not processed on the following observed holidays:

New Years Day Martin Luther King Jr
Presidents’ Day Memorial Day
Independence Day Labor Day
Columbus Day Veterans’ Day
Thanksgiving Day Day after Thanksgiving
Christmas Eve Christmas Day

IVR Payment Posting

If you make your payment: Your payment will post to your account on:

Before 1:00 P.M. ET Monday-Friday The same day
After 1:00 P.M. ET Monday-Friday The following business day
Saturday and Sunday Payments The following business day

Payment Options

By Internet:

Click here

By Telephone:

877-FLEC-ORG (877-353-2674)
423-884-2049

By Mail:

Fort Loudoun Electric Cooperative
PO Box 1030
Vonore, TN 37885

In Person:

Vonore Office
Monday through Friday 7:30 A.M. to 5:00 P.M.
116 Tellico Port Road
Vonore, TN 37885

Night Drop – (Checks & Money Orders Only)

Vonore Office
Monday through Friday
116 Tellico Port Road
Vonore, TN 37885

Banks that Accept Payments: Click here

OTHER FORMS OF PAYMENT:

By Credit Card: VISA OR MASTERCARD ONLY.
By Bank Draft: Sign up for bank draft service at your local FLEC office.