FLEC Continues to Waive Late Fees Due to COVID-19 Impacts


The FLEC Board authorized management to take necessary actions in regard to the coronavirus (COVID-19) pandemic at the March Board of Directors meeting.  Approved actions regarding the membership included:  suspending all late fees and penalties, now extended through May 31st, and continuing to make payment arrangements for those directly impacted by COVID-19.  “Please encourage folks to call in and speak with a Customer Service Representative if they are under financial hardship,” Jarrod Brackett, FLEC’s CEO said Monday.  “We ask that members do this in order to make a payment agreement,” Brackett elaborated, “…we do not want to disconnect folks; but, we need to discuss what plans for payment they have.  TVA still expects us to provide payment for what our members use and to collect from our membership.”  At present, FLEC has made arrangements with over 150 members directly impacted by the coronavirus, extending disconnection dates in most cases. 

Due to the declining COVID-19 cases and the Governor’s reduction in guidelines recently, the FLEC lobby will reopen to the public on May 4th with some barriers in place.  FLEC asks that the public follow directions on signage, maintain social distancing of at least 6 feet (according to marks that will be on the floor) and wearing face masks, if you use our lobby to do business.  We still have several ways to do business with the Cooperative remotely; please see our website, for further details or call us at 1-877-353-2674 between 7:30 a.m. and 4:30 p.m.  Please help us keep our membership and workforce healthy by still using distancing options as much as possible. 

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